Service
Product warranty
ALE GLOBAL LIMITED promises that all products delivered are 100% guaranteed to be original. Additionally, if you encounter any issues with your product, ALE ALE GLOBAL LIMITED, provides after-sales service for products that are still within the warranty period.
Warranty term
The warranty term for some our categories is shown in the table below, and it starts from the delivery date of the original order.
During the warranty period,ALE GLOBAL LIMITED's warranty policy only covers logistics damage and product quality issues that are not caused by human factors. Repairs do not cover the following situations:
The product has exceeded the warranty period.
Damage caused by unauthorized disassembly, modification, or other human factors that have not been confirmed.
Damage caused by impact, human negligence, or natural disasters such as fire, lightning, and floods.
Damage to the equipment casing, power cord, etc. caused by improper operation during use.
Please note that for customized product orders, cancellation or changes must be made before production begins with approval.
